Lone Worker Awareness Training – Dealing with Conflict

About the Course

It is estimated that there are between 123 and 205 assaults every day on lone workers in the United Kingdom alone. Under the Health & Safety Executive [HSE] your employer has specific duties under a duty of care to protect you, and provide with support and training, keeping in contact with you, preventing work-related violence. The course covers areas such as Inner, Middle and Outer Security Awareness, Principles of Personal Security, The Threat Pyramid, Psychology of Conflict, Adrenal Response Mechanism – Behavioural Alarm Response [ARM-BAR] and much more.

What is a Lone Worker?

While the Office for National Statistics doesn’t have a definition for “lone worker”, the Health and Safety Executive (HSE) defines Lone workers as anyone who “works by themselves without close or direct supervision”. So, if you work from home one day a week, you’re a lone worker (one day a week) without even knowing it. Similarly, many people who work without direct supervision are also lone workers, for example:

• Someone working alone in a petrol station or shop (e.g. betting shop)
• One working alone outside normal working hours such as cleaners or maintenance staff
• Service workers such as your postman/postwoman

Any situation in which someone works without a colleague nearby or when someone is working out of sight or earshot of another colleague. Lone-working is predominant in some industries. Here are a few examples:

• Housing: estate agents conducting house viewings, service staff inspecting and maintaining properties
• Social care: care staff administering patient care in their homes, community care workers, probation officers
• Healthcare: doctors and nurses, support staff, maintenance and cleaning staff
• Security: overnight site security, some events security

Target Audience

Persons, such as care workers, estate agents, social workers, anyone whose work role often involves them working alone in environments where the potential for them to come into harm from a third-party is a reality.

Course Learning Outcomes

• The Learner will understand what is meant by Personal Security and the associated topics.
• The Learner will gain an understanding of the Psychology of Conflict Situations and the related sub-topics.
• The Learner will gain an insight into the Threat Pyramid and understand the various States of Mental Readiness.
• The Learner will understand the Fight, Flight, Freeze Responses and ARM-BAR.
• The Learner will gain an understanding of Conflict Management & De-Escalation.
• The Learner will be able to demonstrate the types of improvised self-defence measures that can be utilised in a self-defence situation.
• The Learner will understand the requirements for Due Diligence, and post-event planning.

Course Duration

The course lasts for approximately 2 to 2.5 hours depending on the learner’s abilities and reading speed. However, you can enter and exit this course as often as you require.

Mode of Delivery

This course is delivered using interactive Learning Management System (LMS). Students follow easy on-screen instructions to progress through the course. The program contains text, still photographs, and animations. The course is delivered 100% online.

• An Overview of Personal Security - So, What is Personal Security?
• Inner, Middle & Outer Security
• Five Principles of Personal Security
• The Threat Pyramid
• The Environment That You Work In
• Psychology of Conflict Situations: The Five Stages of Conflict
• What is Aggression?
• Defining Aggression
• Theories of Aggression
• Aggression as an Instinct
• Frustration-Aggression Theory
• Aggression as a Learned Behaviour
• Experiencing Aggression
• Psychology of Conflict Situations
• The Mental States of Readiness
• Adrenal Response Mechanism [ARM]
• Autonomic Nervous System (ANS)
• Adrenal Response Mechanism [ARM] Workplace Bullying
• Behavioural Alarm Response [BAR]
• Conflict Management & De-Escalation
• Containing Conflict
• Threat & Risk Assessment
• Conducting Due Diligence
• Improvised Self Defence Tools & Measures
• Assessing Your Meeting Environment
• Conducting Due Diligence & Your Emergency Procedures
• Dress Considerations & Implications
• Post-Meeting Considerations

Continuous Professional Development (CPD) Certification

This course is fully approved by the CPD Accreditation Group which is an internationally recognised certification. Learners will receive an electronic copy of the official course certificate in PDF format upon successful completion of the course via the eLearning system.