STCW 2010 Code calls for crew to follow approved training in crisis management and human behaviour, with the training focused on applied psychology for competent assessment of both passenger and crew reactions. To this end, Crowd Management training is required for all personnel designated to assist passengers in an emergency, which includes, but is not limited to:
This online training course is based on the guidelines of IMO Model Course 1.28, and STCW Regulation A-V/2 and aims to meet the mandatory minimum requirements for the training of masters, officers, ratings, and other personnel on passenger ships in STCW Code (2010): Section A-V/2 & A-V/3.
This course is STCW Compliant and adheres to the MNTB’s Knowledge, Understanding and Proficiency (KUP) in the use of all techniques, information and equipment supplied to deal with an emergency, including familiarisation with all safety aspects of the ship and the ability to effectively communicate with passengers and fully prepare them for an emergency. This course has the following crew-training aims:
This course covers the minimum standard of competence for: Masters, chief mates, chief engineers, second engineer officers and any member of the crew assigned immediate responsibility for embarking and disembarking passengers, for loading, discharging or securing cargo, or for closing hull openings and any other person having responsibility for the safety of passengers in emergency situations on ro-ro and non-ro-ro passenger ships, cruise ships and luxury yachts.
This STCW’78 (as Amended) Crowd Management & Passenger Safety course is fully Accredited under the CPD Accreditation Group and is fully compliant with the Standard of Training, Certification & Watchkeeping [STCW].
The Course duration is approximately 5 hours. A slight variation is allowed for individual reading speeds, but this minimum must be met in order to successfully pass this course. Learners may enter and exit the course as often as they require. Your licence allows you access to the course for up to 6 months to complete [if required] or upon successful completion of the course.
There is no requirement for the Learner to be invigilated or attend a Remote Invigilation Session whilst undertaking the Course Assessment(s).
To discuss pricing associated with bulk purchasing of this online STCW’78 Crowd Management & Passenger Safety Training Course, please contact us at [email protected] or call us during UK Office Hours (0900 to 1700hrs BST/GMT Monday to Thursday, and 0900 to 1500hrs BST/GMT Friday) and we will be very happy to assist you.
This course is fully approved by the CPD Accreditation Group which is an internationally recognised certification. Learners will receive an electronic copy of the official course certificate in PDF format upon successful completion of the course via the eLearning system.
Upon successful completion of the online course, verification of Learner ID, and associated Assessment, Learners will receive an electronic security-encrypted version of your official course certificate [in secure PDF format]. Certificates are usually emailed to the Learner within a minimum of 24 to 48 hours on confirmation of the course results, or the next working day if complete on Friday
Learners may also request an embossed stamped, hardcopy certificate to be posted to their home address. This is a free of charge service for Learners attending the SSO Course. Please note that VIRSEC is not responsible for any loss or delay of the certificate once it has been dispatched to Royal Mail. Should a Carrier Service be requested, then the relevant charges will be applied, and all payments must be made before the certificate is posted.
Should a Learner require the certificate to be expedited, either after office hours, at weekends, holidays, or other, a surcharge of £49.95 GBP [+VAT] will be charged and sent by Secure Payment Link. Please note that all payments must be made before the certificate is sent.
Yes, many of our courses carry internationally-recognised and accepted certification such as the STCW ISPS Courses we offer. We have to date, sold our courses into 112 countries around the world.
Yes, the course adheres to the required design and build as per the STCW'78 (2010 Amendments). This course is recognised as being compliant with STCW and any country that complies with the STCW Convention & Code should recognise this course.
The Online STCW:2010 Crowd Control and Passenger Safety Course (STCW:74 with Manila Amendments 2010 compliant) is the basic course for all crew with passenger control duties on the muster list; the next level, Safety Training Requirements etc. is again for crew with passenger control duties, NEITHER of these courses are required to be MCA approved. The UK Department for Transport Maritime & Coastguard Agency (MCA) stipulate that under MNTB Guidelines, these courses are not required to be approved by them (or any Admin).
The first level course that MUST be approved by an Administration or the MCA, is the Crisis Management & Human Behaviour Course, which is more for Officers and leading ratings who must make decisions about controlling the passengers and this is clearly detailed in the MNTB Guidelines.
There is a separate course for Officers on Ro-Ro ferries being the Passenger Safety, Cargo Safety and Hull Integrity for Ro-Ro Passenger Ships, this course MUST also be MCA Approved.
Your course access is granted for a maximum period of 6 months (please note this will commence from the date of purchase, not from the first time you access it). You must ensure that you fully complete the course within this time period, and we will not accept any responsibility for you not being to access the course once this time has expired. This access licence will expire upon 12 months, or successful completion of the course itself, whichever comes first.
This online course is expected to take in the region of 5 hours pending your understanding of the subjects, and your reading / learning speed to complete in an acceptable time period. If you abuse the ‘trust element’ and just simply click through the course, we will note this on the course tracking system and we will refuse to certificate you.
No, as with any of our courses, you may enter and exit the course at any time and then re-commence where you left off. However, any assessment you take must be completed in one sitting or the assessment you are taking will reset if you exit before completing it.
The courses include official online assessments as this is an STCW-74 (2010 Amendments) Compliant Course. Each assessment is made up of multiple choice and true or false answers. Questions within each assessment are randomised and taken from a larger bank of questions. You may take these assessments as many times as are required to pass the course.
Yes, this course is fully compliant with the Standards of Training, Certification & Watchkeeping (STCW). Any country that is signed up to the ISPS Code and STCW Convention should accept our certification. We have to date provided our courses into 130 countries worldwide.
All our courses have a six (6) month access licence applied to them. This licence commences the day the course is purchased, and not from the day you first access the course.
No, VIRSEC provides you with a comprehensive set of Course Notes that you can download. You can also use these notes to research any answers when taking the Assessment at the end of the course.
Yes, there is a short Assessment, and you must achieve a minimum score of 70% to achieve a successful pass.
If you fail the assessment, you may retake it again straight away, or whenever you wish within the 6-month licence applicable to your course [licences commence the day the course is purchased, not the date they are accessed].
No, the course is 100% online and you are required to adhere to the strict requirements outlined in the course explanation as well as any requests made of you during the course such as completing and submitting your online Learner Verification.
Yes, you are required to submit an official form of ID such as a scan of your passport, driving licence, or other official photo ID. This is to ensure you are who you state yourself to be, and so we can use this ID to collect the relevant information that will populate your official course certificate. It is very easy to do and will only take you around five minutes to do.
No, for the non-USCG version of the courses we offer, there is no requirement for an invigilator to be present. However, we do require [as covered] that you provide the correct information on the Online Learner Verification Form and submit the required form of photo ID. This is covered in detail on the course itself. NOTE: We do provide a USCG version of this course that does require you to attend a Remote Invigilation Session for your Assessment.
When you complete the course correctly and pass the Assessment, we will verify your time spent on the course, your submitted ID, and your Assessment results. Once we are satisfied, we will email you a secure PDF of your certificate that you must print off and sign. These PDFs are security encrypted to prevent any tampering with information placed on them, and so you must print them off to sign with as black pen.
Yes, under the relevant Agencies and Conventions, the course is a 5-hour course. This excludes any video content we have included [for interest], viewing of any websites linked from the course or documents also linked from the course.
We are allowed a slight variation in timings due to individual reading speeds, but we will fail you if you exceed the allowed variance. Please note that the Course Notes are purely there for reference and revision, and any time spent reading these do not count towards your time spent on the course.
You can take a break from the course at any time of your choosing. We also recommend that you have regular breaks and often build reminders into our courses. It is strongly recommended that if you are going to take a significant break, we recommend that you log out. The system will remember your progress so you may continue from that point when you log back in.
If you complete the course in an unrealistic time (too quickly) we will have no alternative but to fail you. It is important that you treat this like you would any course taught in a classroom environment. The fact that it is online is not reason to abuse the requirements. As stated in other FAQs, we do allow a slight variance in timings due to individual reading speeds.
No, we do not take into consideration your time served, nor your rank. There is an acceptable minimum time set by the relevant Governing Bodies. If you abuse this, or do not meet with any of these requirements, you will fail the course regardless of the score achieved in the Assessment(s). You will be required to re-take the course and associated assessments.
VIRSEC are not responsible for you leaving your course until the last minute, and you run the risk of not receiving your certificate in the time needed. Certificates take up to 48 hours during the working week to turn around, and should this fall over a weekend, you may not receive the certificate until the next working day [holidays excluded]. If you require your certificate to be expedited, you may request this from VIRSEC, but we are under absolutely no obligation to do this and there will be an additional charge applied.
Learners are able to purchase courses and take them 365 days a year, 24 hours a day as we are an online company, with access to both our e-Commerce website and Learning Management System [LMS]. However, the company is open during the hours listed on its website [0900 to 1700 hrs GMT/BST Monday to Thursday, 0900 to 1500 hrs Friday, Closed Saturday & Sunday and Bank Holidays]. Support requests may be made but will be managed during these listed office hours.
VIRSEC do have a Chat Facility on their website and you may make a request for support. However, this is only manned during the hours listed on its website [0900 to 1700 hrs GMT/BST Monday to Thursday, 0900 to 1500 hrs Friday, Closed Saturday & Sunday and Bank Holidays]. Responses to comments or enquiries may take up to 24 hours, or until the next working day as detailed.
VIRSEC are dedicated to delivering only the very highest standard of cost-effective, flexible, online training to our customers.