Crowd Management Training (Passenger Vessels) Course

Online US Coast Guard (USCG) Approved Course Compliant with STCW Reg. A-V/2, STCW Code (2010): Sect. A-V/2 & A-V/3, and IMO Model Course 1.41

Buy Course for £85.00^+VAT

To meet popular demand, VIRSEC, in partnership with US-based Resolve Maritime Academy, has released the fully online United States Coast Guard [USCG] Approved Crowd Management Course. This Online Maritime Training course is based on the guidelines of IMO Model Course 1.41 and STCW Regulation A-V/2 and aims to meet the mandatory minimum requirements for the training of masters, officers, ratings, and other personnel on passenger ships in the STCW Code (2010): Sections A-V/2 & A-V/3.

About the Course

Our Online USCG Approved Online Crowd Management (Passenger Vessels) Course, compliant with IMO Model Course 1.41, provides essential training for maritime personnel responsible for passenger safety in emergency situations. Designed specifically for individuals designated to assist passengers on board, this course covers critical skills in crowd control, emergency preparedness, and effective communication under stress. With a focus on practical response strategies, students learn to manage diverse passenger behaviours, ensure orderly evacuations, and minimise risk to ensure safety at sea. This online, self-paced course offers a flexible, accessible pathway to achieving the mandatory USCG Crowd Management Training certification, empowering crew members with the knowledge and confidence to respond effectively in any emergency.

Aims of the Course

The Online USCG Crowd Management Training is STCW Compliant and adheres to the MNTB’s Knowledge, Understanding, and Proficiency (KUP) in the use of all techniques, information, and equipment supplied to deal with an emergency, including familiarisation with all safety aspects of the ship and the ability to effectively communicate with passengers and fully prepare them for an emergency. This course has the following crew training aims:

Control a crowd in an emergency situation on board.
Locate essential safety and emergency equipment on board.
Communicate effectively with passengers during an emergency.
Demonstrate the use of personal life-saving appliances.
Comply with the ship’s safety and emergency procedures.

Course Subjects

The course includes the following subjects:

Introduction to Shipping Legislation
STCW 2010 Requirements
Safer Ship Operation
Life-Saving Appliances and Control Plans
Assembly and Emergency Embarkation
Mustering Procedures
The Psychology of Emergencies
Design and Operational Limitations of the Ship
Operating Hull Openings
Legislation & Codes affecting Ro-Ro Passenger Ships
Stability & Stress Requirements
Special Equipment Maintenance
Loading & Cargo Securing
Dangerous Cargo Areas
Emergency Procedures
Communication
Life-Saving Appliances
Case Studies: Tragedies from Maritime History
Presentation of Past Maritime Tragedies
Analysis of Mistakes Made
Key Learnings & Recommendations

Target Audience

The Online USCG Approved Crowd Management Training covers the minimum standard of competence for Masters, Chief Mates, Chief Engineers, Second Engineer Officers, and any crew member assigned immediate responsibility for embarking and disembarking passengers. It also includes the essential training for working overseas, including loading, discharging, or securing cargo, closing hull openings, and any person responsible for passengers’ safety in emergencies on ro-ro and non-ro-ro passenger ships, cruise ships, and luxury yachts.

Course Duration

The course lasts approximately 5.5 to 6 hours, depending on the learner’s abilities and reading speed. You can enter and exit this course as often as you require, but the final assessment must be completed in one sitting, as it will reset if you exit during an assessment phase. Please note that this course covers the theory part of the full training, and any physical drills must be conducted when joining your vessel under the supervision of the relevant crew and/or staff.

USCG Course Assessment Requirements

Under USCG Approval, a course assessment is mandatory. This assessment must be invigilated via an Individual Remote Invigilation Session (IRIS) with VIRSEC. This free service is offered Monday through Friday (working days only) at specific times. The course itself covers this in detail, as well as how to arrange your invigilated assessment.

Course Certificate

United States Coast Guard [USCG] Approved Certification

This online course is fully Approved by the US Coast Guard [USCG] and is provided in Partnership with the US-based Resolve Maritime Academy. Upon successful completion of your course and Assessment, you will receive an electronic version of the USCG Approved Certificate.

Certificate Wording

This certificate confirms that student has successfully completed an online Crowd Management (RESOLV-142) Course and will satisfy the Crowd Management training requirements of 46 CFR 11.1105(a)(1)(i) and (ii); AND the Crowd Management training requirements of STCW Code Section A-V/2 paragraph 3, as amended 2010; AND the safety training requirements of STCW Code Section A-V/2 paragraph 2, as amended 2010; AND the Crowd Management standards of competence required by STCW Code Section A-V/2 paragraph 3 and Table A-V/2-1, as amended 2010.

Hardcopy Certificate

If you wish to receive a hardcopy version, there is an additional charge of £30 +VAT for administration and postage of the hardcopy. Payment for this will be sent via a secure payment link and we must receive confirmation of payment before we will process a hardcopy certificate.

Bulk Purchases

Book your Online USCG Approved Crowd Management (Passenger Vessels) Course at VIRSEC. If you have any questions about the course or any of our other courses, please contact us to inquire about bulk purchasing and associated discounts. You can also call us on +44 (0)161 763 4427 and ask for Olivia or Cathy who will happily assist you.