Crowd Management (Resolv-142) Training

Fully Online USCG Approved Course

Course Introduction

To meet with popular demand, VIRSEC, in Partnership with US-based Resolve Maritime Academy have released the Fully Online, United States Coast Guard [USCG] Approved Crowd Management Course. This online training course is based on the guidelines of IMO Model Course 1.28, and STCW Regulation A-V/2 and aims to meet the mandatory minimum requirements for the training of masters, officers, ratings and other personnel on passenger ships in STCW Code (2010): Section A-V/2 & A-V/3.

Course Features

  • Course Approved under the US Coast Guard
  • Compliant under STCW Code (2010): Section A-V/2 & A-V/3.
  • Internationally recognised under IMO Model Course 1.28
  • Comprehensive Set of Course Notes
  • Certificate Valid for Five Years
  • Fully Online Learning & Assessment
  • Rapid Turnaround on Certification
  • Flexible Learning at Your Own Convenience
  • Cost-Effective Means of Learning
  • Consistent Quality Level of Delivery of Training

  • About the Course

    Please note: VIRSEC also offer the STCW’78 Crowd Management & Passenger Safety [no Flag Approval required] version. There is no actual requirement under the UK DfT Maritime & Coastguard Agency (MCA) for this course to hold any Approval status. This course has been Approved for the US Market and for any crew and staff who require this for their employment terms and conditions.

    STCW 2010 Code calls for crew to follow approved training in both crisis management and human behaviour, with the training focused on applied psychology for competent assessment of both passenger and crew reactions. To this end, Crowd Management training is required for all personnel designated to assist passengers in an emergency which includes, but is not limited to:

    • Assessing the situation and providing an effective response.
    • Leading and directing others.
    • Identifying signs and symptoms of excessive personal stress, and the stress response to others.
    • Understanding that stress can affect performance and the ability to act.
    • Being aware of the reaction patterns of passengers and other personnel in emergencies recognising specific behaviours of passengers and other personnel.

    Aims of the Course

    This course is STCW Compliant and adheres to the MNTB’s Knowledge, Understanding and Proficiency (KUP) in the use of all techniques, information and equipment supplied to deal with an emergency, including familiarisation with all safety aspects of the ship and the ability to effectively communicate with passengers and fully prepare them for an emergency. This course has the following crew-training aims:

    • Control a crowd in an emergency situation on board.
    • Locate essential safety and emergency equipment on board.
    • Communicate effectively with passengers during an emergency.
    • Demonstrate the use of personal life-saving appliances.
    • Comply with the ship’s safety and emergency procedures.

    Target Audience

    This course covers the minimum standard of competence for: Masters, chief mates, chief engineers, second engineer officers and any member of the crew assigned immediate responsibility for embarking and disembarking passengers, for loading, discharging or securing cargo, or for closing hull openings and any other person having responsibility for the safety of passengers in emergency situations on ro-ro and non-ro-ro passenger ships, cruise ships and luxury yachts.

    Course Duration

    The course lasts for approximately 6 hours depending on the learner’s abilities and reading speed. However, you can enter and exit this course as often as you require but you must complete the final assessment in one sitting as it will reset if you exit during an assessment phase. Please note that this course covers the theory part only of the full training, and any physical drills must be conducted when joining your vessel under the supervision of the relevant crew and / or staff.

    USCG Course Assessment Requirements

    Under the US Coast Guard Approval, there is a mandatory requirement to undertake a Course Assessment. This Assessment must be invigilated via a Remote Invigilation Session (RIS) with VIRSEC. This is a free of charge service offered Monday to Friday (working days only) at specific times. This is covered in detail on the course itself, and how to arrange your Invigilated Assessment.

    Bulk Buying

    To discuss pricing associated with bulk purchasing of this online STCW’78 Crowd Management & Passenger Safety Training Course, please contact us at [email protected] or call us during UK Office Hours (0900 to 1700hrs BST/GMT Monday to Thursday, and 0900 to 1500hrs BST/GMT Friday) and we will be very happy to assist you.

    • Introduction to Shipping Legislation
    • STCW 2010 Requirements
    • Safer Ship Operation
    • Life-Saving Appliances and Control Plans
    • Assembly and Emergency Embarkation
    • Mustering Procedures
    • The Psychology of Emergencies
    • Design and Operational Limitations of the Ship
    • Operating Hull Openings
    • Legislation & Codes affecting Ro-Ro Passenger Ships
    • Stability & Stress Requirements
    • Special Equipment Maintenance
    • Loading & Cargo Securing
    • Dangerous Cargo Areas
    • Emergency Procedures
    • Communication
    • Life-Saving Appliances
    • Case Studies: Tragedies from Maritime History
    • Presentation of Past Maritime Tragedies
    • Analysis of Mistakes Made
    • Key Learnings & Recommendations
  • United States Coast Guard [USCG] Approved Certification

    This online course is fully Approved by the US Coast Guard [USCG] and is provided in Partnership with the US-based Resolve Maritime Academy. Upon successful completion of your course and Assessment, you will receive an electronic version of the USCG Approved Certificate. 

    Hardcopy Certificate

    If you wish to receive a hardcopy version, there is an additional charge of £30 +VAT for administration and postage of the hardcopy. Payment for this will be sent via a secure payment link and we must receive confirmation of payment before we will process a hardcopy certificate.



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VIRSEC are dedicated to delivering only the very highest standard of cost-effective, flexible, online training to our customers.

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