Online STCW Crisis Management & Human Behaviour

About the Course:

STCW 2010 Code calls for crew to follow approved training in crisis management and human behaviour, with the training focused on applied psychology for competent assessment of both passenger and crew reactions. Crew must have the following knowledge and competency:

• Assessing the situation and providing an effective response.
• Leading and directing others to safety.
• Identifying signs and symptoms of excessive personal stress, and the stress response to others.
• Understanding that stress can affect performance and the ability to act.
• Being aware of the reaction patterns of passengers and other personnel in emergencies.

Target Audience

Masters, officers, ratings and other personnel, who are required to be trained in crowd management, crisis management and human behaviour and passenger safety, cargo safety and hull integrity should, at intervals not exceeding five (5) years, undertake appropriate refresher training or be required to provide evidence of having achieved the required standard of competence within the previous five (5) years.

This course sets out the responsibilities and competencies of crew members assigned immediate responsibility for the safety of passengers in emergency situations on passenger ships, as mandated in STCW Chapter V, relating to passenger ship crisis management and human behaviour.

Regulations Addressed

Amendments to the STCW Convention and the STCW Code set a new requirement for training and emergency familiarisation of crew members on passenger ships, effective from July 1, 2018. It is particularly required that all personnel should undergo relevant training before being assigned to shipboard duties.

The course aims to meet the mandatory minimum requirements for the training & qualification of all masters, officers and other crew that are required to manage crisis situations on board passenger ships, as specified in section A-V/2, paragraph 3 and table A-V/2-2 of the STCW Code. This course is developed in accordance with the International Maritime Organisation (IMO) Model Course 1.42 (2018 Edition)

Course Duration:

The course lasts for approximately six (6) hours depending on the learner’s abilities and reading speed. However, you can enter and exit this course as often as you require but you must complete the final assessments in one sitting as they will reset if you exit during an assessment phase.

Course Learning Outcomes

The course learning outcomes are as follows:

1.      Organise Shipboard Emergency Procedures.
2.      Optimise the Use of Resources.
3.      Control Responses to Emergencies.
4.      Control Passengers and Other Personnel During Emergency Situations.
5.      Establish and Maintain Effective Communications.

This course will provide trainees with guidance and information to gain the knowledge, understanding and proficiency (KUP) required to achieve these learning outcomes.

The course contains the following topics:

Learning Outcome 1: Organise Shipboard Emergency Procedures

• Shipboard emergency procedures.
• General design and layout of the ship.
• Ship safety regulations & emergency plans.
• The importance of pre-planning and drills.
• The importance of all personnel adhering to procedures.

Learning Outcome 2: Optimise the Use of Resources

• Dealing with emergency resource limitations & improvising.
• Apply short-term strategies to equipment malfunctions.
• Importance of realistic drills
• Post drill debriefings

Learning Outcome 3: Control Response to Emergencies

• Provide an Initial assessment and effective response to emergency.
• Lead and direct others in emergency situations.
• Set an example during emergency situations,
• Make quick, focused decisions based on established emergency plans.
• Motivate, encourage, and reassure passengers and other personnel
• Identify personal stress & the effect on crew performance.
• Understand how to get the best out of crew and passengers.

Learning Outcome 4: Control Passengers and Other Personnel During Emergency Situations

• Having an awareness of general reaction patterns.
• Slow passenger reaction to emergency warnings.
• Style and method of warnings.
• Panic and other illogical / irrational behaviours.
• How stress affects the reaction and behavioural responses.
• Search parties & moving passengers to muster stations.
• Assumptions about human behaviour in times of emergency.
• Categories of human behavioural response during the evacuation.

Learning Outcome 5: Establish and Maintain Effective Communications

• Establish and maintain effective communications.
• Giving clear and concise instructions and reports.
• Closed-loop communication style.
• Languages appropriate to the principal nationalities of passengers.
• Communicate with passengers by non-verbal means.

STCW Compliant & Continuous Professional Development (CPD) Certification

This course is fully compliant with STCW (as specified in section A-V/2, paragraph 4 and table A-V/2-2 of the STCW Code) and meets with IMO Model 1.42 (2018 Edition).

The course is also Approved by the CPD Accreditation Board which is an internationally recognised certification. Learners will receive an electronic copy of the official course certificate in PDF format upon successful completion of the course via the eLearning system. Each of these CPD Certificates will provide the following information to the learner:

• Course Title
• CPD Approval Logo
• CPD Approval Centre Number
• CPD Course Approval Number and associated Points
• Unique Reference Number
• Score and Completion Date