STCW Crowd Management & Passenger Safety Course

Liberian Registry (LISCR) Approved Online Training for Crew & Staff Onboard Passenger Ships – IMO Model Course 1.41

Good crowd management and control are essential in preventing potential incidents that can occur when many people are gathered together in one place, and there is a capacity for a safety or security-related incident. As passenger ships carry a vast number of people, all members of the ship’s crew and staff need to have an understanding and the ability to assist passengers in any emergency. This includes but is not limited to, controlling passengers in staircases, corridors, and passages, using procedures for preventing panic and other irrational behaviour, and communicating with, instructing, and informing passengers of any situation to mitigate the risk of panic-related responses.

About the Course

The online Crowd Management & Passenger Safety course is required for all personnel designated to assist passengers and large crowds in an emergency situation. This Online Maritime Training course is based on the guidelines of IMO Model Course 1.41 and STCW Regulation A-V/2 and aims to meet the mandatory minimum requirements for the training of masters, officers, qualified ratings, and other personnel on passenger ships. This online Crowd Management & Passenger Safety course includes safety training for personnel providing direct service to passengers in passenger spaces. This training is also mandatory for all personnel providing direct services to passengers in passenger spaces on board passenger ships. Safety training for personnel providing direct service to a passenger in passenger spaces as detailed in STCW Code (2010): Section A-V/2 & A-V/3.

The Aim of the Course

The Crowd Management & Passenger Safety Training course is STCW Compliant. It adheres to the MNTB’s Knowledge, Understanding and Proficiency (KUP) in the use of all techniques, information, and equipment supplied to deal with an emergency, including familiarisation with all safety aspects of the ship and the ability to effectively communicate with passengers and fully prepare them for an emergency.

Target Audience

This course covers the minimum standard of competence for Masters, Chief Mates, Chief Engineers, Second Engineer Officers, and any other member of the crew assigned immediate responsibility for embarking and disembarking passengers, loading, discharging, or securing cargo, or for closing hull openings, and any other person having responsibility for the safety of passengers in emergencies on Ro-Ro and non-Ro-Ro passenger ships, cruise ships, and luxury yachts.

Awarding Body

This STCW’78 (as Amended) Crowd Management & Passenger Safety course is fully Approved under the Liberian Registry (LISCR) and is fully compliant with the Standard of Training, Certification & Watchkeeping [STCW].

Course Certificate Process

Upon receipt of this information, VIRSEC will use it to apply for your “Certificate of Training Recognition” which is proof of your attending a course and it is provided by the Liberian Registry (LISCR) online Portal. There is a standard minimum 5-day turnaround on this process, but it may be faster. Please Note: Under the Liberian Registry (LISCR), no-one can award an official course certificate as this can only be provided by a LISCR Office.

You will then be required to apply to a LISCR Office to receive your official Certificate of Proficiency (CoP) or Certificate of Competency (CoC).

Please Note: When you are trying to access your Certificate of Training Recognition from the Liberian Registry (LISCR) via the link sent to your email, make sure that you are doing this using a laptop, or desktop PC. If you try to download the certificate the first time and it fails due to the type of device you are using being incompatible (smart phone, tablet, etc), then LISCR will charge you $10.00 USD per retry thereafter. VIRSEC accepts no liability or responsibility for any costs applied by LISCR.

Course Learning Outcomes

The Passenger Safety Training has the following Learning Outcomes:

Instruct the learner on how to control a crowd in an emergency situation on board.
Instruct the learner on how to locate essential safety and emergency equipment on board.
Instruct the learner on how to communicate effectively with passengers during an emergency.
Inform the learner on the importance of demonstrating the use of personal life-saving appliances.
Inform the learner on the importance of complying with the ship’s safety and emergency procedures.

Course Subjects

The course includes the following subjects:

Introduction to Shipping Legislation
STCW 2010 Requirements
Safer Ship Operation
Life-Saving Appliances and Control Plans
Assembly and Emergency Embarkation
Mustering Procedures
The Psychology of Emergencies
Design and Operational Limitations of the Ship
Operating Hull Openings
Legislation & Codes affecting Ro-Ro Passenger Ships
Stability & Stress Requirements
Special Equipment Maintenance
Loading & Cargo Securing
Dangerous Cargo Areas
Emergency Procedures
Communication
Life-Saving Appliances
Case Studies: Tragedies from Maritime History
Presentation of Past Maritime Tragedies
Analysis of Mistakes Made
Key Learning & Recommendations

Course Duration

The STCW’78 Crowd Management & Passenger Safety Training duration is approximately 4.5 to 5 hours. A slight variation is allowed for individual reading speeds, but this minimum must be met in order to successfully pass this course. Learners may enter and exit the course as often as they require. Your licence allows you access to the course for up to six months to complete (if required) or upon successful completion of the course.

Prerequisites

There are no prerequisites for attending this online course.

Bulk Purchases

Be sure to book your Crowd Management & Passenger Safety Training here at VIRSEC. Whether you are looking to discuss pricing associated with bulk purchasing our STCW’78 (as amended) Crowd Management & Passenger Safety Training, or you would like to learn more about our Maritime Training Courses, please contact us at training@virsec.org. You can also call us on +44 (0)161 763 4427 and a member of our team will happily assist you.

Frequently Asked Questions

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Is this course Approved by a Flag State?

Yes, the fully online STCW’78 Crowd Management & Passenger Safety Course is fully Approved under the Liberian Registry (LISCR).

Is this course Internationally recognised?

Yes, this course is fully compliant with the Standards of Training, Certification & Watchkeeping (STCW). Any country that is signed up to the ISPS Code and STCW Convention should accept our certification. It is advisable to check with your company or vessel if they accept Liberian Registry (LISCR) Certification regardless of the IMO Whitelist.

Can you take the course online or offline?

We provide you with the option to complete the course entirely online, as expected. Or via an offline capability accessible through an app, via Google Play or the Apple App Store. You can download the course to the app and study even while at sea or in areas with poor internet connectivity. Once you return to land or a location with good signal quality, you can upload the course to the system and synchronise it with your user area on the LMS [https://virseclms.org]. For further information on accessing the course(s) offline, please reach out to us at training@virsec.org.

How long do I have to complete my online course?

All our courses have a six (6) month access licence applied to them. This licence commences the day the course is purchased, and not from the day you first access the course. You may however enter and exit the course as often as you like until both the course and assessment(s) are completed.

Do I need to take notes on the course?

No, VIRSEC provides you with a comprehensive set of Course Notes that you can download at the start of each of the Learning Outcomes. You can also use these notes to research any answers when taking the Official Assessment at the end of the course.

Is there a minimal time limit I must spend on this course?

Yes, under the relevant Agencies and Conventions, the course is a 4 to 5 hour course. We are allowed a slight variation in timings due to individual reading speeds, but you will fail if you exceed the allowed variance. Please note that the Course Notes are purely there for reference and revision, and any time spent reading these do not count towards your time spent on the course. This is also covered in the course itself, so make sure you spend the time necessary to study properly.

Can I take breaks, or do I need to complete the course in one sitting?

You can take a break from the course at any time of your choosing. We also recommend that you have regular breaks and often build reminders into our courses. It is strongly recommended that if you are going to take a significant break, we recommend that you log out. The system will remember your progress so you may continue from that point when you log back in.

What happens if I don’t take long enough on the course?

If you complete the course in an unrealistic time (too quickly) or less than the minimum accepted time under the Awarding Body, we will have no alternative but to fail you. It is important that you treat this like you would any officially Approved course taught in a classroom environment. The fact that it is online is not reason to abuse the requirements. As stated in other FAQs, we do allow a slight variance in timings due to individual reading speeds.

I am an experienced mariner and/or an officer, does this make a difference?

No, we do not take into consideration your time served, nor your rank or position. This is an Approved Course by a Flag State Awarding Body, and there is an acceptable minimum time set by the relevant Awarding Body and Governing Bodies. If you abuse this, or do not meet with any of these requirements, you will fail the course regardless of the score achieved in the Assessment(s). You will be required to re-take the course and / or the associated assessments.

Is there an Official Assessment after the course?

On the STCW’78 Crowd Management & Passenger Safety Course, we have an official Assessment on completion of the related Learning Outcomes. You must achieve a minimum score of 70% to enable you to move onto the next Learning Outcome. The Assessment consist of randomly selected multiple-choice questions and true or false response questions drawn from question banks. Additional details on assessments are available in the FAQs section of this page. It is an ‘open book’ based assessment, and you are allowed to use any notes made, or the official course notes downloads available to you during the assessment to research the correct answers.

Can I use my notes during an Official Assessment?

This is an ‘open book’ type assessment, and it is permissible to use any notes made, or the official course notes downloads available to you during the assessment to research the correct response or responses.

Do I need to submit any documentation?

Yes, you are required to submit an official form of ID such as a scan of your valid Seaman’s Book, passport, driving licence, or other official photo ID. This is to ensure you are who you state yourself to be, and so we can use this ID to collect the relevant information that will populate your official course certificate. It is very easy to do and will only take you around five minutes to do. You must make sure that this was submitted when you are prompted. Failure to do so may result in you being failed if no ID was submitted and the assessment taken.

Do I need to attend a Test Centre to take my assessment?

No, the course is 100% online and you are required to adhere to the strict requirements outlined in the course explanation as well as any requests made of you during the course such as completing and submitting your online Learner Verification.

Do I need an Invigilator when taking my Official Assessment?

No, there is no requirement for an invigilator to be present. However, we do require [as covered] that you provide the correct information on the Online Learner Verification Form and submit the required form of photo ID. This is covered in detail on the course itself.

What happens if I fail an Assessment?

If you fail an Assessment, you may retake it again straight away, or whenever you wish within the 6-month licence applicable to your course [licences commence the day the course is purchased, not the date they are accessed].

How do I receive my certificate when I pass?

When you complete the course correctly and pass the Official Assessment, we will verify your time spent on the course, your submitted ID, and your Official Assessment. Once we are satisfied, we will email you a Certificate Details Form (as an editable PDF document), which you must complete in full, and accurately (as per the details provided on your official photo ID documentation). Upon receipt of this information, VIRSEC will use it to apply for your “Certificate of Training Recognition” which is proof of your attending a course and it is provided by the Liberian Registry (LISCR) online Portal. There is a standard minimum 5-day turnaround on this process, but it may be faster. Please Note: Under the Liberian Registry (LISCR), no-one can award an official course certificate as this can only be provided by a LISCR Office. You will then be required to apply to a LISCR Office to receive your official Certificate of Proficiency (CoP) or Certificate of Competency (CoC). Please Note: When you are trying to access your Certificate of Training Recognition from the Liberian Registry (LISCR) via the link sent to your email, make sure that you are doing this using a laptop, or desktop PC. If you try to download the certificate the first time and it fails due to the type of device you are using being incompatible (smart phone, tablet, etc), then LISCR will charge you $10.00 USD per retry thereafter. VIRSEC accepts no liability or responsibility for any costs applied by LISCR.

I have left it to the last minute to take my course and need my certificate out of hours, what happens next?

VIRSEC are not responsible for you leaving your course until the last minute, and you run the risk of not receiving your certificate in the time needed. Certificates take up to 48 hours during the working week to turn around and should this fall over a weekend or a Bank Holiday, you may not receive the certificate until the next working day. If you require your certificate to be expedited, you may request this from VIRSEC, but we are under absolutely no obligation to do this and there will be an additional charge applied.

Is VIRSEC open 24 hours a day, 7 days a week for Support?

You are able to purchase courses and take them 365 days a year, 24 hours a day, as we are an online company, with access to both our e-Commerce website and Learning Management System [LMS]. However, the company is open during the hours listed on its website [0900 to 1700 hrs GMT/BST Monday to Thursday, 0900 to 1500 hrs Friday, Closed Saturday & Sunday and Bank Holidays]. Limited out of hours support is available for minor issues. However, major support issue requests may be made, but will be managed during these listed office hours when the technical team are available.

Is there an Online Chat Facility for Support Requests?

VIRSEC do have a Chat Facility on their website, and you may make a request for support. However, this is only manned during the hours listed on its website [0900 to 1700 hrs GMT/BST Monday to Thursday, 0900 to 1500 hrs Friday, Closed Saturday & Sunday and Bank Holidays]. Responses to comments or enquiries may take up to 24 hours, or until the next working day as detailed.