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Terms & Conditions of Sale

This website is owned and operated by VIRSEC Ltd (“VIRSEC”, “we” or “us”).  We are a limited company registered in England and Wales under company number 10169250 and have our registered office and main trading address is Suites 2a(i) & 2a(ii), Beehive Mill, Jersey Street, Manchester, M4 6JG, United Kingdom.  Our VAT number is GB 244 260 821.

These terms and conditions apply to all orders you, the customer (“you”), place with us via this website, and constitute the entire and only agreement between us.

Please read these terms and conditions carefully before ordering any of the online courses and / or other services displayed on our website (“Services”). You should understand that by ordering any of the Services displayed on our website, you agree to be bound by these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Services from our website.

Use of our Website

Your use of our site is governed by our Terms and Conditions of Website Use. Please take the time to read these, as they include important terms which apply to you. We reserve the right to remove access to this website (and / or the Services) in respect of anyone who does not comply with the above terms of use. In such circumstances no refund shall be made in respect of Services that are no longer accessible.

Placing an Order Online

You may place an order with us through this website in relation to the Services sold on our website. We will send you an email acknowledging your order, which will confirm the order details and details of how to access the purchased Services. A binding contract will come into force between us once we have sent you this acknowledgement email. Our online order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. All orders are subject to availability, and we reserve the right to reject any order for any reason. If we reject an order (for whatever reason) we will inform you as soon as possible.

Placing an Order by Telephone or Email

In certain circumstances you may wish to purchase courses by means other than on our website. In such cases you may place an order with us by telephone or email in relation to the Services sold on our website. We will establish contact with you to discuss your requirement which will also confirm the order details and details of how to access the Services once sufficient funds have been paid to us. A binding contract will only come into force between us once we have sent you an acknowledgement email from us.

All orders are subject to availability, and we reserve the right to reject any order for any reason. If we reject an order (for whatever reason) we will inform you as soon as possible. Payments made under a Company Purchase Order Number must be received by us within 30 days of placing the order. Late payments charges and interest may apply unless we have agreed otherwise.


All descriptions, specifications, advertising, and overview information displayed on our website in relation to the Services are issued or published for the sole purpose of giving an approximate idea of the Services to be provided. They will not form part of the contract between us. The Services delivered may differ in non-material respects from the information provided on our website. We may make any change to the specification or design of the Services which are required to conform with or to any applicable safety, statutory or regulatory requirement, or do not materially reduce their quality.

Price of the Services

The price(s) of the Services are displayed on our website at the time you place your order. Unless stated otherwise, all prices stated on our website are exclusive of value added tax. All prices are subject to change without prior notice. Value Added Tax (VAT) will be charged at the rate applicable to the country where the bank account being used is located, not where the course is provided.

Our website contains a large number of Services, and it is always possible that, despite our best efforts, some of the Services listed on our website may be incorrectly priced. We will not be obliged to supply the Services at the incorrect price, even if we have accepted your order.


We must receive payment in full for all the Services you order before your order can be processed. Payment for the Services will be taken through one of our third-party payment providers (Stripe, PayPal or WorldPay). Payment will be received by us upon confirmation from such provider that the transaction has been completed. Payment for orders made via email must be paid for in full prior to receiving your course login details unless alternative arrangements have been fully agreed to by us in the form of an email to you.

Course Certification (Digital)

Official Certification (such as MCA & STCW Compliant Courses) will be emailed to the learner upon successful completion of, and verification of their course, final assessment and submission of required documentation as described in the course itself. Failure to submit these forms as detailed within the course or complete the course satisfactorily may result in serious delays to your certification being awarded or in certain cases, withheld.

Digital certificates are provided free of charge within normal office working hours (Monday to Thursday 0900 to 1700 GMT/BST and Friday 0900 to 1500 GMT/BST). If you require an urgent certificate outside of normal office hours (GMT) such as at weekends, or on Bank Holidays for any reason, this will be subject to an administrative fee of £40 GBP (+VAT). In this instance, payment must be made and received before any certificates are emailed.

Certificates for CPD Approved Courses will become accessible upon successful completion of the course and any associated assessment(s).

Course Certification (Hard Copy)

Learners requiring a hard copy version of any MCA certificates may request such upon receipt of their digital copy. There is a standard charge of £30 GBP (+VAT) (excluding the SSO Course Certificate which is mailed free of charge) to cover administration, certificate, and postal charges.

Cancellation and Refunds

e-Learning courses (“Services”) provided by VIRSEC will remain active for a period of six (6) months from the date of purchase, and not the date of access/commencement. If the course is completed before the expiry of the licence time access will be removed at this point. You may cancel any order for Services (or part thereof) and receive a refund in respect of such at any time before such Services (or part thereof) are accessed of your course up to seven (7) days from the date of purchase or order received. There will be an administration charge of 15% of the course price to cover licencing costs incurred by the company.

You will not be able to cancel an order for any part of the Services once the seven (7) day period has expired, or the Services (or part thereof) have been accessed. If you do not access the Services during the six (6) months following the date on which they were ordered, we reserve the right to withdraw your access to such Services. You will not receive a refund if the order is cancelled or not accessed as described in this paragraph.

The Services will be deemed to have been “accessed” when the relevant online course is commenced, or any associated materials are loaded or viewed by someone utilising your account. If your course access licence which commences from the date of purchase has expired, you will be automatically removed from the course. You will not be entitled to a refund or part refund. As stated, course access licences are for a period of six (6) months only from the date of purchase, and you are not entitled to any extensions.

Treatment of VIRSEC Staff

VIRSEC operates a Zero Abuse Tolerance Policy where we will not accept any form of abuse directed at any member of our staff by:

  • email,
  • telephone,
  • social media, or
  • other device or means of communication

Any learners who are determined to be abusing our staff will immediately be removed from their course and forfeit their right for any reimbursement.

VIRSEC will also provide any evidence of abuse to the Learners’ employee(s) should they be responsible for the enrolment of the Learner, and this includes any and all communications and by taking any of our courses, you (the Learner) are agreeing to this action without exception and we will not acknowledge any request to the contrary.


Please refer to our Privacy Policy on our website for a full copy of our Privacy Policy and information on how your personal information will be handled and processed by us.


Save to the extent permitted by law, we (and any of our group companies and the officers, directors, employees, shareholders, sub-contractors, or agents of any of them) exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of the Services.

We do not exclude or attempt to limit in any way our liability:

  • for personal injury or death resulting from our negligence.
  • for any matter for which it would be illegal for us to exclude or to attempt to exclude our liability; or
  • for fraud or fraudulent misrepresentation.

Subject to the exclusions/limitations set out above, we shall not be liable to you for any indirect or consequential loss or damage of any nature whatsoever arising and whether caused in tort (including negligence), breach of contract or otherwise (even if foreseeable), any loss of income or revenue, loss of business, loss of profit of contracts, loss of anticipated savings, wasted third party costs, and/or loss of data, management, or office time.

We will perform and deliver the Services with reasonable care and skill. We do not give any other representation, warranty or undertaking in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.

In particular, we will not be responsible for ensuring that the Services are suitable for your purposes and do not guarantee any specific results from participating in the online learning courses.

Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by Force Majeure (an event outside our control).

Force Majeure means any act or event beyond our reasonable control, including without limitation server failures, software failures, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

Our Right to Vary These Terms

We may revise these terms from time to time in the following circumstances:

  • changes in how we accept payment from you.
  • changes in relevant laws and regulatory requirements; or
  • any other changes to our operating or delivery processes.

Every time you order Services from us, the terms in force at that time will apply to the contract between you and us.


We always try to ensure that our website is always available for you. In the event that our website is unavailable at any time and for any period (for whatever reason) we shall not be liable even if this means you cannot access the Services during that period.

If any provision within these terms and conditions is held by any competent authority to be invalid or unenforceable (in whole or in part) the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.

These terms and conditions (including in relation to any non-contractual obligations) shall be governed by and interpreted in accordance with English law and subject to the exclusive jurisdiction of the English courts.