Frequently Asked Questions:
Course Cancellations & Change Requests
First, do not commence the course as this will prevent us from being able to refund the course if that is your wish, and only if we are notified within seven (7) days of you purchasing the course and you not accessing it. If you wish to change to the correct course, we are happy to do this (as long as the original course is not accessed) and we will only charge you the difference in the cost associated with the course [if applicable].
Services provided by VIRSEC will remain active for six (6) months from the date of purchase, unless the course is completed whereby access will be removed earlier. You may cancel any order for Services (or part thereof) and receive a refund in respect of such at any time before such Services (or part thereof) of your course are accessed for a maximum period of no more than seven (7) days from the date the order was placed.
There will be a mandatory administration charge of 15% of the course to cover licencing costs incurred by the company. You will not be able to cancel an order for any part of the Services once the seven (7) day period has expired, or the Services (or part thereof) have been accessed in part or whole.
If you do not access the Services during the six (6) months following the date on which they were ordered, we reserve the right to cancel the order and withdraw your access to such Services. You will not receive a refund if the order is cancelled as described in this paragraph.
The Services will be deemed to have been “accessed” when the relevant online course is commenced, or any associated materials are loaded or viewed by someone utilising your account. If your course access licence which commences from the date of purchase has expired, you will be automatically removed from the course. You will not be entitled to a full refund or part refund. Course access licences are for a period of six (6) months only.