Frequently Asked Questions:
Buying a Course & Logging into It

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I cannot access my course anymore, why might that be?

If your course was bought more than six (6) moths ago, then your access licence will have expired. This means you will no longer have access to this course and may have to purchase it again if you want to take it. It is recommended that you contact us via email at [email protected] if this happens, as we may be able to assist you.

How long do I have access to an online course for?

We allow a six (6) month access licence to the courses that are purchased from VIRSEC. Each course will show the expiry date when you hover over it in “My Courses” on your LMS Dashboard. Once this date has expired, the course will become inactive. You will have to purchase the course again if you did not complete it in time. Once you have finished the course, we may archive it but will ensure that you have access to your certificate.

Where do I log into my courses?

The URL for the Learning Management System is: You will then be asked for your username [your email address] and the password you have created.

What happens when I have purchased my first course?

When you purchase your first course from the VIRSEC website, you will be sent two emails. The first will be an auto-generated welcome message confirming that you have a new account set up on the Learning Management System [LMS]. This is where you will take your course(s).

The second email you will receive for the first course that you purchase will be a login email for the LMS. As this is the first time that you will have bought a course, it is a time-sensitive link that will expire in seven (7) days that you must use to log into the LMS for the very first time. You will be asked to create a new password [this is for the LMS only, not the Store Login Area].

Make sure that any password you use is memorable to you, or securely saved somewhere that only you have access to. It is also advisable to use a strong password and ensure that you don’t use obvious ones such as dates of birth, or the word “password” as this will put you at risk.

If you do not login within the seven (7) days and the link becomes inactive, go here: and use the reset password link [following the instructions provided]. Do not keep clicking this link or it will cause a sever delay for you. Click once, complete the short form, and then wait until it arrives in your email. Then follow the reset password instructions. If you are still experiencing issues, contact us at [email protected] and we will assist you.

I have seen the same course cheaper somewhere else; will you match the price?

As long as the course is offered fully online, holds the same accreditation through the same Awarding Body and is not on a special offer, then yes, we will match that price. Some of our courses such as the STCW ISPS Courses are certificated through the UK Department for Transport (DfT) Maritime & Coastguard Agency (MCA) and there are similar courses offered in other countries under different Agencies. Courses must meet our certification and be fully online and not blended learning or classroom delivered to be price-matched.

I am experiencing issues paying with a credit card, what should I do?

Either try a different credit card or contact us by phone or email from the information on our website, and we can send you a secure payment link from [email protected] for the amount to be paid. We will need to know which country your bank card is registered at for any VAT/Tax requirements.

Is there another way to purchase an online course?

The options we offer are (a) payment via the website, (b) payment via invoice, or (c) payment via a secure link that we send you from [email protected].

Can I buy an online course over the phone?

You can call us to discuss your training requirements, but we do not take card payments over the phone for security reasons. Once we have discussed your requirements, we will ask you to email us confirming what we have discussed including the names and email addresses of your candidates (for login purposes) and we will then email you a secure payment link for the cost of the course(s). Once this has been paid, we will send out the login details to your learners.

Can I buy an online course for someone else?

Yes, you can buy a course for someone else, but ensure that you place their name and email address in the student’s details area. If you put your own name there, then it will naturally enrol you as the learner. The payment details must be that of the person paying for the course. If you are unsure and require placing someone else on a course, or multiple persons, then we recommend that you contact us at [email protected] to seek advice or assistance.

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