VIRSEC do have a Chat Facility on their website, and you may make a request for support. However, this is only manned during the hours listed on its website [0900 to 1700 hrs GMT/BST Monday to Thursday, 0900 to 1500 hrs Friday, Closed Saturday & Sunday and Bank Holidays]. Responses to comments or enquiries may take up to 24 hours, or until the next working day as detailed.